Return and Refund Policy
Thank you for shopping with Margy’s Monte Carlo. Your satisfaction is our top priority, and we are committed to providing you with the highest quality products and customer service. If you are not entirely satisfied with your purchase, our return and refund policy ensures a smooth and hassle-free experience.

1. Eligibility for Returns
We accept returns for products purchased directly from our official Margy’s Monte Carlo website. To be eligible for a return, the following conditions must be met:
• The product must be unused, unopened, and in its original packaging.
• The return request must be made within 14 days of receiving your order.
• Proof of purchase (order confirmation or receipt) must be provided.

2. Non-Returnable Items
The following items are not eligible for return:
• Products purchased during special promotions, sales, or discounts.
• Gift cards or vouchers.
• Products that have been opened, used, or damaged by the customer.

Please note that free products received during promotional campaigns can be replaced but not reimbursed.

3. How to Initiate a Return
To initiate a return, please follow these steps:
• Contact our Customer Service team at customer@margys.com with your order number and reason for the return.
• Our team will review your request and provide you with a return authorization number and shipping instructions.
• Pack the product securely in its original packaging and include the return authorization number inside the package.
• Ship the package to the address provided by our Customer Service team. Please note that taxes and shipping fees are subject to your specific situation.

4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10-14 business days. Refunds will be issued to the original payment method used for the purchase.

5. Exchanges
We do not offer direct exchanges. If you wish to exchange a product, you will need to return the original item following the steps outlined above and place a new order for the desired product.

6. Damaged or Defective Products
If you receive a damaged or defective product, please contact our Customer Service team within 7 days of receiving your order. To help us process your request efficiently, we will ask for pictures of the damaged product. A damaged product is defined by compromised packaging, visible defects that affect its quality, or functional issues. Once your claim is reviewed and approved, we will arrange for a replacement or refund, including any applicable shipping costs.

7. International Orders
For international orders, any customs duties, taxes, or fees incurred during the return process may be the responsibility of the customer.

8. Contact Us
If you have any questions or need assistance with your return, please contact us at:

Email: customer@margys.com

We appreciate your trust in Margy’s Monte Carlo and are here to ensure your experience with us is exceptional. Thank you for choosing us to be part of your skincare journey.